What should I do if I receive a different item from the one that I have ordered?
If a wrong shipment has been delivered to you, please contact our customer care within 24 hours of receiving the delivery.
What is the stipulated delivery time for an order?
This usually depends upon the location; else it takes five days for the delivery of an order. INDI products are made to order so it may take 20-35 days to deliver, depending on the garment’s style.
How can i track my order?
Once your shipment is booked from our side you will be receiving a system generated mail with courier details. You can track your order status using the same details on the respective courier’s website.
What are the shipping charges, are there any additional charges?
Please contact us directly with your preferred method and company for delivery.
Can I book an order for delivery to more than one address?
No. You have to place separate orders for different shipping addresses.
What do I do if my order is received in a damaged condition?
If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all of the original packaging material. You need to get in touch with customer support immediately.
What if I am not available when you deliver the merchandise?
Courier companies usually call the customer to checks their availability. In case the delivery fails, the parcel is re-dispatched after taking appropriate instructions from the customer
Do you deliver out of Sri Lanka?
We deliver all over the world, Please contact us directly for information.
How do I return a product?
Kindly read return policy document from the SHIPPING & RETURNS section.
Can i change the shipping address of the order?
You can change the shipping address before your order is billed or shipped. This could be done by contacting our customer support with your order details.
Can I cancel an order?
Yes, you may cancel an order fully or partially within 24 hours from the time of placing the order. You can get in touch with our customer support with your order details and take further steps
Is there a limit to the quantity that I can order?
No, there’s no limit.
What happens if the merchandise ordered is out of stock?
If a product goes out of stock while adding it to your shopping cart, you will be informed immediately and in such a case we refund the amount.
What happens if my credit/debit card has been compromised while making a payment online?
We do not store/retain your credit card information. If you suspect any such thing, then please report this immediately to your bank.
Do you accept payment through Cheque/Demand Draft?
How do I make a payment?
We accept Master Card, Visa credit, Pay Pal, debit and other credit cards. We also have an option of net banking and cash.
Can it be possible to make a custom fitting garment?
Yes for brand INDI we offer bespoke services.
How do i know my size?
Size charts have been provided for in every product section. Please refer to our Size chart section. You can convert your measurements into US and UK sizes.
What kind of products do you sell online?
www.houseofindi.com sells INDI, IYA Bride and INDI DIVA (Women). This includes apparel, shoes, jewelry, bags and other accessories.
How do I get in touch with www.houseofindi.com?
You can get in touch with the Customer support team anytime at +94- 77 111 8707 or e-mail us at [email protected]
I am based out of Sri Lanka and I want to place an order for delivery in Sri Lanka, Is it possible?
Yes, please refer to our serviceable pin codes in the shipping and returns section.
How do i unsubscribe from your service?
By clicking on the Unsubscribe option from the My Account section.
Can i edit my personal information?
Yes, It can be done in the “My Account” section.
Are there any changes for registration?
There are no charges for registration on www.houseofindi.com.
I my personal information secure at www.houseofindi.com?
Do i have to disclose my e-mail id and phone number for registration?
Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.
How do i register?
You can register by clicking on the Registration Link at our site. After which, you will get regular updates and can avail of all the services offered at www.houseofindi.com.
Do I have to register to shop to houseofindi.com
You do have to register to shop at www.houseofindi.com, you can log in through your secure account and shop from our site.